Frequently asked questions
What are your official check-in and check-out times, and is it possible to arrive early or leave late?
Our standard check-in time is from 2:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out may be possible based on availability—please contact our front desk in advance to make arrangements.
Is free Wi-Fi available in all rooms and throughout the hotel premises?
Yes, we offer complimentary high-speed Wi-Fi in all guest rooms, suites, and common areas, including the lobby and restaurant.
Does the room rate include breakfast, or is it charged separately?
Some of our room rates include breakfast while others are room-only. You can see this clearly indicated during booking. Breakfast can also be added for an additional fee if not included.
Is parking available on-site at your hotel, and does it require a reservation?
Yes, we provide free on-site parking for all our guests. No prior reservation is necessary—just park when you arrive.
Is parking available on-site at your hotel, and does it require a reservation?
Yes, we provide free on-site parking for all our guests. No prior reservation is necessary—just park when you arrive.
What types of payment methods do you accept, including mobile options like M-Pesa?
We accept various payment methods including cash, major credit/debit cards (Visa, MasterCard), and mobile money services such as M-Pesa.
Do you offer airport transportation services, and how can I arrange for a pick-up or drop-off?
Yes, we offer airport pick-up and drop-off services for an additional fee. Just let us know your flight details in advance and we’ll handle the rest.
Is your hotel suitable for families, and do you provide amenities for children?
Yes, our hotel is family-friendly. We offer spacious family rooms, baby cots upon request, and amenities designed for guests traveling with children.